Policy
Please read our detailed outline of our policies before placing your order. Once you have committed to placing an order you are entering into a mutual agreement that tells us you have read and understood each section.
We are a small business so please allow 14-21 days for the creation of your piece before shipping.
Repair Policy
We offer free repairs of our pieces within 7 days of receipt. Please mail the piece to our studio using a padded envelope or box (no paper shipping, please). We are not responsible the loss of any of our returned pieces due to shipping.
When shipping a repair to us, please enclose the following:
– the piece requiring repairs
– the original packaging from our studio
– your order confirmation
– your contact information, including your full return address
We will do our best to return your repaired piece within 3-4 weeks.
We reserve the right to decline unreasonable repair requests.
Payment
We currently accept payments by Visa, Mastercard or Paypal. Payment will be debited and cleared from your account upon order confirmation. In filling out the payment requirements, you confirm that you are an authorized user of the credit/debitcard.
Paypal is easy to use and can be linked to your bank account or credit card.
MDW Jewelry and Paypal use SSL encryption to protect the transfer of your personal data. The presence of SSL is indicated by a small padlock icon in the url bar of your web browser.ds
Taxes
In BC we charge PST, no tax is charged for the rest of Canada.
Please be aware of your country’s import policies before committing to a purchase. Any customs charges, taxes or duties levied upon delivery are the responsibility of the buyer and are in no way controlled by, or the responsibility of MDW Jewelry.